# FAQ > Short answers to the questions people ask most about Polysider, its data, accounts and billing, the Telegram bot and the betas. Source: https://docs.polysider.com/help/faq/ · Last updated: 2026-10-29 ## General ### What is Polysider? An analytics suite for Polymarket. **Eye** reads the public trading history of any wallet and shows who the trader is and how they make money. **CopyScore** says how copyable that is. The **Telegram Bot** alerts you to new wallets worth a look. [Polysider in 2 minutes](https://docs.polysider.com/start/tour/) has the overview. ### Is it financial advice? No. Polysider highlights patterns in public trading data. It does not predict outcomes, and nothing it shows is a recommendation to trade. ### Is Polysider part of Polymarket? No. Polysider is independent and not affiliated with Polymarket. ### Where does the data come from? Only from public data: Polymarket’s public trading records and the public Polygon blockchain. Polysider needs no access to the trader’s account. ### Can I use Polysider from my AI assistant? Yes, on any plan. Add `https://polysider.com/mcp` as a connector in an AI client that supports MCP (Claude, ChatGPT, Cursor and others) and sign in with your Polysider account. The assistant sees what your account sees: the PRO sections stay locked without PRO, and the scans it runs count toward your allowance. You can see and revoke connected apps on your account page. ### Do you need my keys? Can Polysider trade for me? No and no. Signing in with a wallet only asks you to sign a text message; Polysider never sees private keys and never moves funds. ## Data and scans ### How fresh is a scan? A scan is a snapshot from the moment it was taken, not live data. The result header shows its age. **Refresh** adds the activity since the last scan. See [Tips and quirks](https://docs.polysider.com/help/tips-and-quirks/#a-scan-is-a-snapshot-so-check-its-age). ### Why is a scan slow? The first scan of a wallet reads its whole history, and a busy wallet has a lot of it: over 100,000 trades it can take several minutes. You can leave the page; the scan keeps running and is saved. Later scans of the same wallet add only what is new, so they are quicker. ### What does “capped” mean? A scan keeps the most recent 200,000 trades. A wallet with more shows **FULL SCAN · CAPPED**, and its lifetime totals can be incomplete. ### Why does P/L differ from the Polymarket profile? Usually because **Include rewards** is on: it adds liquidity rewards, rebates and other income to the profile figure, after fees. Untick it to see the profile figure. More reasons in [Tips and quirks](https://docs.polysider.com/help/tips-and-quirks/#why-pl-can-differ-from-the-polymarket-profile). ### Why are there positions in markets the wallet never bought? Splits, merges and conversions create shares without a buy. It is expected. See [Tips and quirks](https://docs.polysider.com/help/tips-and-quirks/#positions-in-markets-the-wallet-never-bought). ### Who can see the wallets I scan or save? A scan is stored, and other users can open the same snapshot of that wallet; **who requested a scan is never shown**. Your saved wallets, folders, notes and bot filters are not shown to other users, and nobody can see which account owns your sign-in wallet. Details: the [Privacy policy](https://polysider.com/privacy.html). ## Account and billing ### How do I sign in? With Telegram, Google, a wallet (Polygon or Solana) or a one-time email code. Any of them creates a free account. See [Your account](https://docs.polysider.com/start/account/). ### Can I use several sign-in methods? Yes. Link them on your account page under **Linked logins**; they all open the same account. ### How do I pay for PRO? In crypto, from the **Subscription** box on your [account page](https://eye.polysider.com/account#subscribe). See [Plans and payment](https://docs.polysider.com/start/plans-and-payment/). ### Does PRO renew automatically? No. Each plan is a one-time payment for a fixed period. Buying again extends it. ### My payment is stuck. What now? Crypto confirmations can take a few minutes: reload your account page later. If PRO still did not arrive, email support\@polysider.com with your order ID. See [Plans and payment](https://docs.polysider.com/start/plans-and-payment/#when-a-payment-goes-wrong). ### Can I get a refund? Write to support\@polysider.com with your order ID; every request is reviewed individually. The [Terms](https://polysider.com/terms.html) set out the rules. ### How do I delete my account? From the **Danger zone** on your account page. Deletion happens after 30 days; signing in before then cancels it. See [Your account](https://docs.polysider.com/start/account/#deleting-your-account). ## Telegram Bot ### How do I get alerts? Free: join [Polysider Chat](https://t.me/polysiderchat), where the group’s alert topics post a wallet card for everyone (CopyScore hidden). PRO: start the [Polysider Bot](https://t.me/polysiderbot) and set your own filter to get personal alerts in a direct message, with the CopyScore. ### Why didn’t I get an alert for a wallet? The bot sends **one alert per wallet, not per trade**: the first time Polysider sees a new wallet that matches. A wallet it already knew, or one that matched only after you changed your filter, does not alert; filter changes apply to newly discovered wallets. For personal alerts, the bot also needs the Polysider account your Telegram is linked to to have PRO. ## Beta ### How do I get Backtest or Trace access? They are invite-only betas. Ask in [Polysider Chat](https://t.me/polysiderchat) and the team will add you. Backtest also needs PRO.